Privacy Policy
Effective Date: April 14, 2026 | Last Updated: April 14, 2026
MyRyde ("we", "us", "our", or the "Company") operates the MyRyde mobile application (the "App") and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our Service.
By creating an account or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, username, password | Create and manage your account |
| Profile Information | Profile photo, country, state, city, address | Personalize your experience and facilitate rentals |
| Identity Documents | Driver's licence, government-issued ID | KYC verification for hosts and renters (processed via third-party provider Didit) |
| Vehicle Information | Make, model, year, photos, pricing, availability | Create and manage vehicle listings (hosts only) |
| Communications | Messages between renters and hosts, support tickets | Facilitate bookings and resolve disputes |
| Reviews | Star ratings, written reviews | Build trust and accountability within the community |
1.2 Information Collected Automatically
| Category | Examples | Purpose |
|---|---|---|
| Device Information | Device model, OS version, unique device identifiers | Ensure compatibility and troubleshoot issues |
| Location Data | GPS coordinates (with your permission) | Show nearby vehicles, facilitate pick-up/drop-off, improve search results |
| Usage Data | Features used, screens visited, session duration | Improve the App and user experience |
| Push Notification Tokens | Expo push tokens | Deliver booking updates, messages, and alerts |
| Crash Reports | Error logs, stack traces | Identify and fix bugs |
1.3 Payment Information
We do not collect, store, or have access to your credit card numbers, bank account details, or other financial instrument data. All payment processing is handled by trusted third-party providers:
- Apple In-App Purchase (iOS subscriptions) — Governed by Apple's Privacy Policy
- Google Play Billing (Android subscriptions) — Governed by Google's Privacy Policy
2. How We Use Your Information
- Service Delivery: Facilitate vehicle bookings, rentals, check-ins, check-outs, and communications between hosts and renters
- Subscription Management: Process and manage MyRyde Plus subscription plans, featured vehicle listings, and related benefits
- Identity Verification: Verify the identity of hosts and renters to maintain community safety and regulatory compliance
- Payments: Process rental payments, security deposits, host payouts, and subscription billing through authorized third-party processors
- Communications: Send booking confirmations, trip reminders, messages from other users, and (with your consent) promotional offers
- Safety & Security: Detect fraud, prevent abuse, enforce our Terms of Service, and protect the safety of all users
- Product Improvement: Analyze aggregated usage patterns to improve features, fix bugs, and develop new functionality
- Legal Compliance: Meet regulatory obligations, respond to lawful requests, and protect our legal rights
3. Auto-Renewable Subscriptions
MyRyde offers auto-renewable subscription plans ("MyRyde Plus") through Apple In-App Purchase and Google Play Billing. Important details:
- MyRyde Starter — $20.00 USD/month (1 featured car listing)
- MyRyde Pro — $40.00 USD/month (up to 5 featured car listings, priority placement)
- Payment is charged to your Apple ID or Google account at confirmation of purchase
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period
- You can manage or cancel your subscription at any time in your device settings (iOS: Settings → Apple Account → Subscriptions; Android: Google Play Store → Subscriptions)
4. Information Sharing
We do not sell your personal information. We may share your data in the following circumstances:
4.1 With Other Users
Your public profile information (name, photo, reviews, response rate) is visible to hosts and renters you interact with. Hosts can see renter verification status. Renters can see vehicle details and host profiles.
4.2 With Service Providers
We work with trusted partners who process data on our behalf:
- RevenueCat — Subscription management and receipt validation
- Didit — Identity verification (KYC) and liveness detection
- Amazon Web Services (AWS) — Cloud hosting and infrastructure
- Expo / EAS — Push notification delivery
These providers are contractually required to protect your data and use it only for the services they provide to us.
4.3 For Legal Reasons
We may disclose information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MyRyde, our users, or the public.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission (TLS/SSL) for all API communications
- Secure password hashing (bcrypt) — we never store passwords in plain text
- Hashed password reset tokens (SHA-256) in database storage
- Rate limiting on sensitive operations (login, password reset)
- JWT-based authentication with 24-hour token expiry
- Role-based access controls for administrative functions
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Active accounts: We retain your data for as long as your account is active or as needed to provide the Service
- Deleted accounts: When you delete your account, we deactivate it immediately. Personal data is permanently deleted within 90 days, except where retention is required by law (e.g., financial transaction records)
- Booking records: Transaction and booking data may be retained for up to 7 years for tax, legal, and audit purposes
- Anonymized data: We may retain aggregated, anonymized data indefinitely for analytics and product improvement
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information via your profile settings
- Deletion: Delete your account and associated data (Settings → Account Settings → Delete Account)
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time
- Location Permissions: Revoke location access through your device settings at any time
- Push Notifications: Disable push notifications through your device settings
To exercise any of these rights, contact us at support@myryde.co.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.
9. Children's Privacy
MyRyde is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
10. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting a notice within the App
- Updating the "Last Updated" date at the top of this page
- Sending an email notification for significant changes
Your continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@myryde.co
- Support: support@myryde.co
© 2026 MyRyde. All rights reserved.