Terms of Service

Effective Date: April 14, 2026  |  Last Updated: April 14, 2026

Welcome to MyRyde. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and MyRyde ("we", "us", "our", or the "Company") governing your access to and use of the MyRyde mobile application (the "App") and all related services (collectively, the "Service").

Please read these Terms carefully before using the Service. By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

• You must be at least 18 years of age to create an account and use the Service
• Renters must hold a valid driver's licence recognized in the jurisdiction where the rental takes place
• Hosts must have legal authority to list vehicles for rent and must maintain appropriate insurance coverage
• You must provide accurate and truthful information during registration and identity verification

2. Account Registration and Security

To use the Service, you must create an account by providing your name, email address, and a password. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the confidentiality of your login credentials
• Notify us immediately if you suspect unauthorized access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. The MyRyde Platform

MyRyde is a peer-to-peer car rental marketplace that connects vehicle owners ("Hosts") with people seeking short-term vehicle rentals ("Renters"). Important clarifications:

• MyRyde is a technology platform — we do not own, operate, inspect, or insure the vehicles listed on the Service
• We facilitate connections and transactions but are not a party to the rental agreement between Hosts and Renters
• Hosts are independent operators, not employees or agents of MyRyde
• MyRyde does not guarantee the availability, condition, or suitability of any vehicle listed on the platform

4. Host Responsibilities

As a Host, you represent and warrant that:

• You are the legal owner of the vehicle or have authorization from the owner to list it
• The vehicle is roadworthy, properly maintained, and meets all applicable safety standards
• The vehicle has valid registration and insurance that covers short-term rental use
• All listing information (description, photos, pricing, availability) is accurate and up to date
• You will comply with all applicable local, state, and national laws governing vehicle rentals
• You will respond to booking requests within a reasonable timeframe
• You will participate in the check-in/check-out photo documentation process

5. Renter Responsibilities

As a Renter, you agree to:

• Hold a valid driver's licence and complete identity verification when requested
• Use rented vehicles in a safe, responsible, and legal manner
• Return vehicles on time, in the same condition as received (normal wear and tear excepted)
• Not use vehicles for any unlawful purpose, including but not limited to: street racing, towing, off-road driving (unless permitted), or transporting hazardous materials
• Report any accidents, damage, or mechanical issues immediately to the Host and to MyRyde
• Complete the photo-based check-in and check-out process at the start and end of each rental
• Pay all applicable fees, including rental charges, late return fees, and damage claims

6. Bookings and Payments

6.1 Booking Process

Bookings are initiated by Renters and subject to Host approval. A binding rental agreement is formed only when the Host accepts the booking request.

6.2 Payment Processing

All rental payments are processed through authorized third-party payment providers. MyRyde does not store credit card numbers or sensitive financial data.

6.3 Cancellation

Cancellation policies are determined by individual Hosts and displayed at the time of booking. MyRyde may impose cancellation fees as outlined in the booking details. Repeated cancellations may result in account restrictions.

6.4 Security Deposits

A security deposit authorization may be placed at the time of booking (calculated as a percentage of the rental total, capped at $500 USD). Deposits are only captured if a damage claim is filed and approved by MyRyde. Otherwise, the hold is automatically released after the rental period.

7. MyRyde Plus Subscriptions

7.1 Billing

Subscriptions are billed monthly through Apple In-App Purchase (iOS) or Google Play Billing (Android). Payment is charged to your Apple ID or Google account at confirmation of purchase.

7.2 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel at least 24 hours before the end of the current period. The renewal price is the same as the current subscription price.

7.3 Managing Your Subscription

You can manage or cancel your subscription at any time:

• iOS: Settings → [Your Name] → Subscriptions → MyRyde
• Android: Google Play Store → Menu → Subscriptions → MyRyde

Cancellation takes effect at the end of the current billing period. You will retain access to Plus features until your subscription expires.

7.4 Refunds

Subscription refunds are subject to the refund policies of Apple and Google respectively. MyRyde does not directly process subscription refunds.

8. Check-In / Check-Out Process

Both Hosts and Renters are required to participate in the photo-based vehicle documentation process at the beginning and end of each rental. This process:

• Documents the vehicle's condition before and after the rental
• Protects both parties in the event of a damage dispute
• May include photos of the vehicle exterior, interior, dashboard, trunk, and any pre-existing damage
• Is timestamped and stored securely for dispute resolution purposes

9. Damage Claims and Disputes

• Hosts may file a damage claim within a reasonable period after the rental ends
• Renters will be notified and may dispute the claim with supporting evidence
• MyRyde will review claims and make a determination based on check-in/check-out documentation
• If approved, the damage amount may be charged against the security deposit
• MyRyde's determination is made in good faith but is not a substitute for legal proceedings between the parties

10. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose
• Provide false, misleading, or inaccurate information
• Harass, threaten, abuse, or discriminate against other users
• Circumvent, manipulate, or interfere with platform fees, payment systems, or security features
• Create multiple accounts for fraudulent purposes
• Scrape, crawl, or use automated tools to extract data from the Service
• Reverse engineer, decompile, or attempt to extract source code from the App
• Post false reviews or manipulate the review system
• Use the Service to compete directly with MyRyde

11. Intellectual Property

All content, branding, trademarks, logos, software, and intellectual property in the App are owned by MyRyde or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without our prior written consent.

12. User-Generated Content

By posting content (reviews, photos, messages, vehicle listings) on the Service, you grant MyRyde a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute that content in connection with operating and promoting the Service. You retain ownership of your content but are responsible for ensuring it does not violate any third-party rights or applicable laws.

13. Limitation of Liability

14. Indemnification

You agree to indemnify, defend, and hold harmless MyRyde, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Termination

• You may delete your account at any time through the App (Settings → Account Settings → Delete Account)
• We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or to protect the safety of other users
• Upon termination, your right to use the Service ceases immediately
• Provisions that by their nature should survive termination will survive (including Limitation of Liability, Indemnification, and Governing Law)

16. Dispute Resolution

In the event of any dispute arising from these Terms or your use of the Service:

1. Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us at support@myryde.co
2. Mediation: If informal resolution fails, either party may request mediation before a mutually agreed mediator
3. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to conflict of law principles
4. Jurisdiction: Any legal proceedings shall be brought in the courts of Jamaica

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting an updated version within the App and updating the "Last Updated" date. Your continued use of the Service after changes constitute acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and delete your account.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyRyde regarding your use of the Service and supersede all prior agreements.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: support@myryde.co
• Support: support@myryde.co

© 2026 MyRyde. All rights reserved.